{"id":2229,"date":"2023-08-30T06:34:57","date_gmt":"2023-08-30T06:34:57","guid":{"rendered":"https:\/\/zanna.novaworks.net\/?page_id=34"},"modified":"2025-05-27T11:42:21","modified_gmt":"2025-05-27T11:42:21","slug":"faqs","status":"publish","type":"page","link":"https:\/\/caissiescreation.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2229\" class=\"elementor elementor-2229\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e6691 e-flex e-con-boxed kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-root-container elementor-top-section e-con e-parent\" data-id=\"c7e6691\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdd1b57 kitify-breadcrumbs-page-title-yes kitify-breadcrumbs-align-center elementor-widget kitify elementor-kitify-breadcrumbs\" data-id=\"cdd1b57\" data-element_type=\"widget\" data-widget_type=\"kitify-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"kitify-breadcrumbs\">\n\t\t<div class=\"kitify-breadcrumbs__content\">\n\t\t<div class=\"kitify-breadcrumbs__wrap\"><div class=\"kitify-breadcrumbs__item\"><a href=\"https:\/\/caissiescreation.com\/\" class=\"kitify-breadcrumbs__item-link is-home\" rel=\"home\" title=\"Home\">Home<\/a><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-703882f e-flex e-con-boxed kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-root-container elementor-top-section e-con e-parent\" data-id=\"703882f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21c0d0c e-con-full e-flex kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-con e-child\" data-id=\"21c0d0c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3441bb1 e-con-full elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile e-flex kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-con e-child\" data-id=\"3441bb1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7f3759 elementor-invisible kitify-has-entrance-animation elementor-widget elementor-widget-accordion\" data-id=\"d7f3759\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;kitifyShortFadeInUp&quot;}\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2261\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2261\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2261\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2261\"><p>Outline your order cancellation policy and the steps customers need to take if they wish to cancel an order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can I cancel my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Outline your order cancellation policy and the steps customers need to take if they wish to cancel an order.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82984ca elementor-invisible kitify-has-entrance-animation elementor-widget elementor-widget-accordion\" data-id=\"82984ca\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;kitifyShortFadeInUp&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How Do I Update My Payment Information?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1361\"><div id=\"cmsmasters_column_lcg8bw7cbn\" class=\"cmsmasters_column one_half\"><div class=\"cmsmasters_column_inner\"><div class=\"cmsmasters_toggles toggles_mode_accordion\"><div class=\"cmsmasters_toggle_wrap current_toggle\" data-tags=\"all \"><div class=\"cmsmasters_toggle\"><div class=\"cmsmasters_toggle_inner\"><p>Login to your account\u00a0here\u00a0and click on \u201cManage Subscriptions\u201d. Then click top drop-down bar (in red) and click on Payment Methods.<br \/>In here, you can edit, add, or delete payment methods.<br \/>After you update your payment method, you\u2019ll be prompted, to move your subscription to this new payment method, simply click<br \/>\u201cMove Subscriptions\u201d and you should be all set! If you have any questions or issue, please email us by clicking here.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you ship internationally?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1362\"><p>We currently only take orders in the USA<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Will my products be the same color I've seen in photos?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1363\"><p>Most of the time, but some items may be subject to a variety in color. We\u2019ll always try our best to choose appealing and gender-neutral colors.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1364\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1364\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is shipping free?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1364\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1364\"><p>Yes! Shipping is free for all Subscription orders in US and on orders over $49<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1365\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1365\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">When will I be charged?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1365\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1365\"><p>You will be charged for your order at the time of purchase. We accept various payment methods to make the process convenient for you. Your card or payment method will be authorized and charged upon completion of your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1366\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1366\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I update my shipping address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1366\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1366\"><p>To update your shipping address, please log in to your account on our website. From your account dashboard, you can access and edit your shipping information. If you encounter any issues or need further assistance, our customer support team is ready to help.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1367\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1367\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-2_small-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-2_small-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I cancel\/return an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1367\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1367\"><div id=\"middle\"><div class=\"middle_inner\"><p>Yes, you can cancel or return an order, subject to our return policy. If you wish to cancel your order, please contact our customer support team as soon as possible. To initiate a return, please visit our Returns and Refunds page for detailed instructions and information on our return policy. We are committed to ensuring your satisfaction with your purchase.<\/p><div class=\"cl\">\u00a0<\/div><div class=\"content_wrap fullwidth\">\u00a0<\/div><\/div><\/div><div id=\"bottom\" class=\"cmsmasters_color_scheme_second\"><div class=\"bottom_bg\"><div class=\"bottom_outer\"><div class=\"bottom_inner sidebar_layout_121414\">\u00a0<\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How Do I Update My Payment Information?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div id=\\\"cmsmasters_column_lcg8bw7cbn\\\" class=\\\"cmsmasters_column one_half\\\"><div class=\\\"cmsmasters_column_inner\\\"><div class=\\\"cmsmasters_toggles toggles_mode_accordion\\\"><div class=\\\"cmsmasters_toggle_wrap current_toggle\\\" data-tags=\\\"all \\\"><div class=\\\"cmsmasters_toggle\\\"><div class=\\\"cmsmasters_toggle_inner\\\"><p>Login to your account\\u00a0here\\u00a0and click on \\u201cManage Subscriptions\\u201d. Then click top drop-down bar (in red) and click on Payment Methods.<br \\\/>In here, you can edit, add, or delete payment methods.<br \\\/>After you update your payment method, you\\u2019ll be prompted, to move your subscription to this new payment method, simply click<br \\\/>\\u201cMove Subscriptions\\u201d and you should be all set! If you have any questions or issue, please email us by clicking here.<\\\/p><\\\/div><\\\/div><\\\/div><\\\/div><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Do you ship internationally?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We currently only take orders in the USA<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Will my products be the same color I've seen in photos?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Most of the time, but some items may be subject to a variety in color. We\\u2019ll always try our best to choose appealing and gender-neutral colors.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is shipping free?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes! Shipping is free for all Subscription orders in US and on orders over $49<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"When will I be charged?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You will be charged for your order at the time of purchase. We accept various payment methods to make the process convenient for you. Your card or payment method will be authorized and charged upon completion of your order.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I update my shipping address?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To update your shipping address, please log in to your account on our website. From your account dashboard, you can access and edit your shipping information. If you encounter any issues or need further assistance, our customer support team is ready to help.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I cancel\\\/return an order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div id=\\\"middle\\\"><div class=\\\"middle_inner\\\"><p>Yes, you can cancel or return an order, subject to our return policy. If you wish to cancel your order, please contact our customer support team as soon as possible. To initiate a return, please visit our Returns and Refunds page for detailed instructions and information on our return policy. We are committed to ensuring your satisfaction with your purchase.<\\\/p><div class=\\\"cl\\\">\\u00a0<\\\/div><div class=\\\"content_wrap fullwidth\\\">\\u00a0<\\\/div><\\\/div><\\\/div><div id=\\\"bottom\\\" class=\\\"cmsmasters_color_scheme_second\\\"><div class=\\\"bottom_bg\\\"><div class=\\\"bottom_outer\\\"><div class=\\\"bottom_inner sidebar_layout_121414\\\">\\u00a0<\\\/div><\\\/div><\\\/div><\\\/div>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Can I cancel my order? Outline your order cancellation policy and the steps customers need to take if they wish to cancel an order. How Do I Update My Payment Information? Login to your account\u00a0here\u00a0and click on \u201cManage Subscriptions\u201d. Then click top drop-down bar (in red) and click on Payment Methods.In here, you can edit, add, or delete payment\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2229","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/caissiescreation.com\/index.php\/wp-json\/wp\/v2\/pages\/2229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caissiescreation.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caissiescreation.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caissiescreation.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/caissiescreation.com\/index.php\/wp-json\/wp\/v2\/comments?post=2229"}],"version-history":[{"count":4,"href":"https:\/\/caissiescreation.com\/index.php\/wp-json\/wp\/v2\/pages\/2229\/revisions"}],"predecessor-version":[{"id":3038,"href":"https:\/\/caissiescreation.com\/index.php\/wp-json\/wp\/v2\/pages\/2229\/revisions\/3038"}],"wp:attachment":[{"href":"https:\/\/caissiescreation.com\/index.php\/wp-json\/wp\/v2\/media?parent=2229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}